The success of any business lies in its Customer relationship management strategies. With the advancement of cognitive technologies such as artificial intelligence, chatbot, natural language processing (NLP), intelligent automation of customer care services has become priority for businesses. AI has been integrated within the platforms that aid in the smooth running of businesses. According to a Pew Research report published in 2015, 36% of smartphone owners use mobile messengers. This number grows to 49% in the 18–29 age group.

Meanwhile, Apple is building up an ecosystem of voice-connected devices, which is well positioned to corner off a swath of the voice market. While each of the other major tech companies are working toward boosting the adoption of their voice assistants through connected speakers and smartphone apps, Apple is likely banking on its heavily integrated ecosystem to drive the adoption and usage of Siri. For instance, Apple integrated Siri into the iPhone, Apple Watch, Apple TV, Mac, Airpods, as well as the upcoming HomePod. Currently, Siri is accessed on more than 375 million Apple devices across 36 countries on a monthly basis. And a vast ecosystem of connected devices will help to increase Siri's reach and dominance in the voice assistant landscape.

This is a preview of a research report from BI Intelligence, Business Insider's premium research service. To learn more about BI Intelligence, click here. Artificial intelligence (AI) is one of the most commonly referenced terms by financial institutions (FIs) and payments firms when describing their vision for the future of financial services. AI can be applied in almost every area of financial services, but the combination of its potential and complexity has made AI a buzzword, and led to its inclusion in many descriptions of new software, solutions, and systems. This report from BI Intelligence, Business Insider's premium research service, cuts through the hype to offer an overview of different types of AI, and where they have potential applications within banking and payments.

This is a preview of a research report bundle from BI Intelligence, Business Insider's premium research service. To learn more about BI Intelligence, click here. AI is the future of technology. Elon Musk and Mark Zuckerberg have even publicly debated whether or not that will turn out to be a good thing. Voice assistants like Apple's Siri and Amazon's Alexa have become more and more prominent in our lives, and that will only increase as they learn more skills.

This is a preview of a research report from BI Intelligence, Business Insider's premium research service. To learn more about BI Intelligence, click here. Artificial intelligence (AI) is one of the most commonly referenced terms by financial institutions (FIs) and payments firms when describing their vision for the future of financial services. AI can be applied in almost every area of financial services, but the combination of its potential and complexity has made AI a buzzword, and led to its inclusion in many descriptions of new software, solutions, and systems. This report from BI Intelligence, Business Insider's premium research service, cuts through the hype to offer an overview of different types of AI, and where they have potential applications within banking and payments.

This story was delivered to BI Intelligence IoT Briefing subscribers hours before it appeared on Business Insider. To be the first to know, please click here. Amazon is looking to transform the Echo smart speaker and its Alexa voice assistant into an advertising platform, according to CNBC. The e-commerce giant has talked with a number of consumer products companies about the potential ads and the form that they would take. Opening up Alexa to advertising could create a major revenue opportunity for Amazon and skill-making partners, but could also pose a risk to the company as it looks to build on its early lead in the smart speaker market.

This story was delivered to BI Intelligence Apps and Platforms Briefing subscribers. To learn more and subscribe, please click here. Apple, Amazon, Microsoft, and Google are expanding their efforts to capture a greater foothold in the voice assistant landscape. As voice becomes an increasingly important tool for how consumers engage with devices -- by 2020, the voice assistant device base is expected to grow to more than 7 billion, up from 4 billion in 2017 -- it will be crucial for these firms to solidify their place in the market. Here's how each tech behemoth is stepping up the competition: Meanwhile, Apple is building up an ecosystem of voice-connected devices, which is well positioned to corner off a swath of the voice market.

Everyone is jumping on AI and its advancements and growth in popularity in the recent years have proved a valuable opportunity for businesses and households. Big industry players have already made strides in research, and some of the largest tech companies in the world have been investing in building their own AI framework, making it accessible not only to enterprises but also independent developers. Large tech companies are harnessing the power of AI as more research developments are making strides in improvement in artificial intelligent technology. The success of its Echo products spurred Amazon to put Alexa into a wider range of devices such as lamps, speakers, clocks, and cars. Earlier in 2017, Amazon launched a smart Wi-Fi speaker that uses voice recognition to not only respond to commands, but also display what it sees.

Some of the best artificial intelligent chatbots are created from a demand for better service, more efficient management, or just curiosity. These chatting bots are applicable to various industries and are accessible to an abundant amount of users, which opens doors to an endless amount of opportunities. In the recent years, the growth in popularity of chatbots has been the result of the amount of research poured into its underlying technology. These AI-powered bots are now being integrated in various industries such as payments, banking, customer service, and even pure personal amusement. The birth of chatbots developed from the curiosity of whether a robot can really fool any human into believing that it is human as well.

At this year's Money20/20 conference, held in Las Vegas from October 22-25, BI Intelligence identified three emerging trends that will likely dictate much of the innovation in the payments space over the next year: AI's emergence in financial services, a reinvigorated focus on payments security, and partnerships to chase the network effect. However, the number of AI-specific announcements from major players was relatively limited compared with how much of the dialogue at the conference centered on future use cases. In general, the most mature use cases of AI are on the back-end. Thanks to recent advancements in natural language processing (NLP), conversational use cases, like messaging app bots, are receiving attention from financial services providers. But they're far from the most natural applications of AI technology -- big data and analytics tools, risk and fraud prevention platforms, and regtech offerings are among many areas in financial services where AI is driving more significant returns today.